You can also leave a message with a few details, and someone from the team will get back to you by email. If you don't need live support, you can also enter your question in the chat pop-up to get links to specific Help Center articles. To help you more effectively, an agent may ask you to share your screen in Zoom. During those hours, select the chat icon near the bottom of the article to start a session. The Customer Support team provides live chat support in English, French, and German Monday–Friday from 9 AM to 6 PM EST. We appreciate your patience and willingness to provide the details needed to address your issue as quickly as possible. More than one person might need to help with your issue and communicate with you. We might ask follow-up questions while troubleshooting. Someone from Dashlane will get back to you as soon as possible. ![]() Any other information that might help resolve your issue.Relevant images of what you're seeing-but make sure they don't include personal information.The device, app, and browser you're using. ![]() ![]() A detailed description of the issue or request.To help us answer your question or resolve your issue quickly, provide as many relevant details as you can when submitting a request, such as: Email supportĬustomer Support agents respond to support requests in English, French, and German seven days a week. ![]() The team also strives to deliver accurate and timely resolutions so you can feel confident your data is safe and secure.ĭashlane provides many ways to help you learn about available features, workflows, and your online security. The team's goal is to empower you to find the resources you need when you need them. The Dashlane Customer Support team is ready to help you with any issue and answer your questions.
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